Ticketpro

1.	All capitalised terms used in these Ballot Terms shall have the following meanings:

“Applicant” means any person who registers to apply to purchase Tickets through the Ticket Ballot;

“Application” means any complete or incomplete application to purchase Tickets through the Ticket Ballot;

“Application Window” means in respect of the Ticket Ballot, 1800 SAST on 01 October 2026 to 2359 SAST on 21 November 2026;

“Authorised Person” means collectively all Tournament management (being anybody acting on behalf of IBC) and all Venue management, and their respective staff, officials, representatives, officers and volunteers;

“Ballot Terms” means these ballot terms and conditions, together with any information provided on the Website relating to the Ticket Ballot and any amendments or updates to the same issued by or on behalf of the Organiser from time to time;

"Host" means Cricket South Africa, which has been appointed by IBC to host the Tournament;

"ICC" means the International Cricket Council, the international governing body for the sport of cricket, having its administrative office at Street 69, Dubai Sports City, Sheikh Mohammed Bin Zayed Road, P.O. Box 500070, Dubai, U.A.E.;

"IBC" means ICC Business Corporation FZ LLC, a wholly owned subsidiary of the ICC incorporated to exploit the commercial rights to ICC events, being a company incorporated under the regulations of the Dubai Development Authority with its registered address at DMC-BLD05-VD-G00-075, Ground Floor, Dubai Media City, United Arab Emirates and having its administrative office at Street 69, Dubai Sports City, Sheikh Mohammed Bin Zayed Road, PO Box 500070, Dubai, United Arab Emirates;

“LOC” means 2027 Cricket World Cup NPC, having address at 86 5th Street, Corner of 5th Street & Glenhove Street, Melrose Estate, Johannesburg, 2196;

"Match" means a One Day International cricket match forming part of the Tournament or any other cricket match played as part of the official warm-up phase of the Tournament, the particulars of which are indicated on the Ticket;

"Official Ticketing Agents" means any official ticket agent(s) appointed by or on behalf of the Organiser; 

"Ticket" means a ticket giving right of entry to a Match at a particular Venue in accordance with the details indicated thereon; 

“Ticket Ballot” means the random computerised ballot carried out to determine which Applicants are allocated Tickets, further details of which shall be notified to Applicants during the application process via the Website;

“Ticket Terms and Conditions” means the terms and conditions governing all Tickets issued for the Tournament and the subsequent admission to any Venue to attend any Match;

"Tournament" means the ICC Men’s Cricket World Cup 2027, scheduled to take place in South Africa, Zimbabwe and Namibia;

"Venue" means the entire premises of a ground or stadium where a Match is scheduled to take place and to which a Ticket is required to gain access, including all entrance and exit gates as well as all other official installations and areas; and

"Website" means the website located at www.tickets.cricketworldcup and/or any other official website(s) or domain(s) established by or on behalf of the Organiser for the Ticket Ballot.

2.	The Ticket Ballot may be administered by or on behalf of IBC and/or the relevant Tournament organising entity, LOC or the Host (collectively, the “Organiser”), using the Official Ticketing Agents and approved technology, communications and data-processing suppliers. 

3.	These Ballot Terms govern the operation of the Ticket Ballot. These Ballot Terms do not apply to accreditation. Accreditation holders and accreditation applications are governed by separate accreditation terms and conditions.

4.	By submitting an Application, each Applicant confirms that they have read, understood and agreed to these Ballot Terms.

5.	Separate Ticket Terms and Conditions shall govern the subsequent sale and use of Tickets to successful Applicants and their presence inside the Venue for the Match.

6.	The Ticket Ballot is only open to individual consumers and shall not be open to any commercial enterprise, including but not limited to any company, business or individual acting in a trading capacity (or any person acting on their behalf). Any Ticket purchased or otherwise acquired by such a commercial enterprise through the Ticket Ballot may be cancelled by the Organiser without notice and any Ticket holder seeking to use the Ticket may be refused admission to or evicted from a Venue by any Authorised Person without refund or compensation and must deliver up any and all Tickets in their possession at the request of an Authorised Person. 

7.	Each Applicant may submit one (1) valid entry per Match. An Applicant may submit entries for multiple Matches, provided that no Applicant submits more than one (1) entry for the same Match. For the avoidance of doubt, submitting an entry for one Match does not prevent an Applicant from submitting an entry for any other Match(es) included in the Ballot. Multiple entries submitted by the same Applicant for the same Match will be invalid and only the first valid entry received for that Match will be considered.

8.	In submitting an Application, you confirm that you have legal capacity to enter into a contract and you satisfy any minimum-age requirements stated on the Website. The Organiser may require you to provide proof that you are eligible to enter the Ticket Ballot.

9.	Applicants may apply for one or more eligible Matches through the Ticket Ballot, subject to the Ballot Terms, Match-specific restrictions, overall or per-Match limits or any other such limits as displayed on the Website or otherwise communicated during registration. An Applicant may request a maximum of four (4) Tickets per eligible Match, unless a different limit is expressly specified for a particular Match. The maximum number of Tickets that may be requested applies separately to each Match for which an Applicant submits an Application.

10.	Applicants acknowledge and agree that entering the Ticket Ballot does not guarantee that they will be allocated any Tickets. It is only an opportunity to purchase Tickets and not a Ticket purchase, reservation, guarantee of allocation, guarantee of seat location, or guarantee that Tickets will be offered at any particular price.

11.	Applications should only be submitted through an official channel. The Organiser may publish or update the list of official channels from time to time. 

12.	No Applicant is authorised to sell a Ticket Ballot registration, Ticket Ballot position, priority status or purported guaranteed allocation unless expressly authorised in writing by the Organiser.

13.	All Applications must be received by the Organiser by no later than 2359 SAST on the final day of the Application Window. All Applications received after the closing date of the Application Window are automatically invalid. 

14.	Submitting multiple Applications, creating multiple accounts, using false identities or manipulating account details to circumvent limits is prohibited. The Organiser may consolidate, suspend or cancel duplicate or suspicious Applications. 

15.	Applicants are responsible for reviewing their selections before submitting an Application. Once submitted, an Application may not be amended. An Applicant may withdraw an Application before the Application Window closes, provided that the withdrawal is completed through the Website in accordance with the process made available by the Organiser. 

16.	You may be required to create or use a Tournament, ICC or official ticketing account. Account credentials must be kept secure and may not be shared for the purpose of circumventing Ticket Ballot or purchase limits.

17.	You must provide accurate, current and complete information, including a valid email address and mobile number where requested. The Organiser may require you to verify your identity, account, email and mobile number.

18.	Where an Applicant selects an accessibility seat requirement as part of an Application, the Organiser will use reasonable efforts to take that requirement into account when allocating accessible inventory, subject always to availability, Venue configuration, operational requirements and the Ticket Ballot process. The Organiser may require the Applicant to provide reasonable information or verification in support of any accessibility requirement before issuing or confirming any accessible Ticket allocation.

19.	All decisions relating to the Ticket Ballot shall be entirely at the discretion of the Organiser, whose decision in all matters relating to the Ticket Ballot shall be final. The Organiser reserves the right to suspend, cancel or modify the Ticket Ballot at any time (and for any reason) with or without notice. 

20.	Unless expressly stated otherwise, no payment is requested merely to enter the Ticket Ballot. Any temporary card verification or payment-method validation, if introduced, will be clearly disclosed before submission.

21.	Prices shown during the submission of Applications for the Ticket Ballot are indicative or applicable Ticket prices for the relevant category at that time and remain subject to correction of manifest error, applicable taxes, approved fees and any disclosed pricing rules. 

22.	If dynamic, demand-based or variable pricing is used for any inventory, this will be disclosed before the Applicant becomes financially committed. The Organiser will not substitute a higher-priced Ticket category without the Applicant's express acceptance or a clearly disclosed pre-authorisation mechanism. 

23.	Where the number of valid Applications for a Match exceeds the number of Tickets available for allocation through the Ticket Ballot, the Organiser may allocate Tickets for that Match by means of a randomised ballot. The randomised ballot may be conducted separately for different Ticket categories or price bands, where applicable.

24.	Random selection does not imply that every successful Applicant will receive all Tickets or all Matches requested. Partial allocation may occur where determined by the Organiser and requesting the maximum of four Tickets for a Match does not guarantee that the Applicant will be allocated all four Tickets, or any Tickets, for that Match.

25.	Where a ballot is not required, any remaining Ticket inventory may be made available through a subsequent general or priority sale, as determined by the Organiser. 

26.	Applicants will be informed through the official contact details linked to their Applications. Applicants must keep their contact information current and check spam or junk folders. Delivery or receipt of an email is not guaranteed and Applicants remain responsible for checking their official ticketing account and published timelines. Official Ticket Ballot communications may be sent by email, SMS, in-account notification or other channels disclosed during the Application process. 

27.	Applicants should not rely on social-media posts, unofficial websites or third-party messages as evidence of a successful allocation. 

28.	A successful Application result creates only the right or invitation to complete a purchase in accordance with the process and purchase deadline communicated to the successful Applicant in the relevant notification, unless the Ticket Ballot flow expressly provides for automatic purchase against a pre-authorised payment method.

29.	If a successful Applicant fails to complete payment or any required verification within the period specified in the relevant successful Applicant notification, the allocation may lapse and the inventory may be reallocated without compensation.

30.	Unsuccessful Applicants have no entitlement to compensation, priority or alternative tickets, but may participate in later official sales where eligible.

31.	For certain Matches, the participating teams may be pre-seeded, provisionally identified or subject to qualification. Applications are for the relevant Match only and not for any particular participating team, player or Match-up. No refund, exchange, amendment or compensation will be available solely because the participating teams differ from those anticipated or advertised at the time of Application.

32.	The Organiser may use reasonable fraud-prevention and identity-matching controls to detect duplicate accounts, bots, automated Applications, payment fraud, bulk acquisition, circumvention of limits or Applications made for unauthorised resale. 

33.	The Organiser may cancel affected Applications, suspend accounts, invalidate allocations, refuse future purchases and take other lawful action where it reasonably believes these Ballot Terms have been breached.

Automated access, bots, scraping and AI systems 

34.	No Applicant may use a bot, script, crawler, scraper, automated purchasing tool, artificial-intelligence agent or other automated system to register, obtain an unfair advantage, harvest inventory information, extract personal or commercial data, probe the Website, bypass rate-limits or interfere with Ticket Ballot operations. 

35.	The Organiser may block traffic, require additional verification, rate-limit activity, suspend accounts and invalidate Applications associated with prohibited automated activity. 

Data protection and cross-border data sharing

36.	All Applicants irrevocably and unconditionally consent to the collection, use and insertion into a database by or on behalf of the Organiser of personal information provided by the Applicants in accordance with applicable law and the applicable privacy notice for the purposes of implementation of these Ballot Terms, including for Ticket Ballot administration, identity and fraud checks, access control purposes, enforcement, customer service, Ticket allocation, communications, analytics, security, legal compliance and subsequent ticketing activities. The Organiser may share such personal information as may be generally and reasonably required for the proper and efficient staging of the Ticket Ballot process, Tournament and to give effect to any of its rights in terms of these Ballot Terms. The Applicant can access and/or correct their personal information by written request to the Organiser.  

Website availability and technical errors

37.	The Organiser will use reasonable efforts to operate the Website reliably but does not guarantee uninterrupted availability. Maintenance, telecommunications failures, cyber incidents, extraordinary demand or other events may affect access.

38.	The Organiser may extend, pause, reopen or reschedule a Ticket Ballot where a material technical or operational issue has affected fair access in the Organiser’s opinion.

39.	The Organiser may correct obvious pricing, inventory, match, venue, category, date, image, copy or configuration errors. Where in the Organiser’s opinion a correction materially affects an Application, reasonable notice and an opportunity to amend or withdraw will be provided to the Applicant where practicable.

40.	The Organiser may amend Ticket Ballot dates, processes or availability where reasonably required for Tournament scheduling, Venue changes, security, government direction, technical integrity or force majeure.

41.	Force majeure includes (without limitation) events beyond reasonable control such as pandemic or epidemic, terrorism or credible threat, war, civil unrest, riot, severe weather, natural disaster, fire, flood, major power or telecommunications failure, cyber incident not reasonably preventable, strike or industrial action, transport shutdown, government restriction, public-health measure or Venue unavailability.

42.	Where a force majeure event affects the Ticket Ballot operations, the Organiser will seek to communicate the revised process through official channels as soon as reasonably practicable.

43.	EACH APPLICANT ACKNOWLEDGES THAT THEIR PARTICIPATION IN THE TICKET BALLOT IS AT THEIR OWN RISK AND THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LOCAL LAW, NEITHER IBC NOR THE ICC NOR THE LOC, NOR ANY OF THE TOURNAMENT ORGANISING ENTITIES, OFFICIAL TICKETING AGENTS NOR THE HOST NOR ANY AUTHORISED PERSONS ARE LIABLE FOR ANY LOSS, DAMAGE AND/OR HARM, INCLUDING (WITHOUT LIMITATION) BODILY OR MENTAL HARM, PERSONAL PROPERTY DAMAGE OR ANY LOSS, LOSS OF PROFIT, BUSINESS OR OPPORTUNITY, INDIRECT OR CONSEQUENTIAL LOSS, SPECIAL DAMAGES OR ANY OTHER LOSS AND/OR HARM HOWSOEVER ARISING FROM THE OPERATION OF THE TICKET BALLOT, INCLUDING THE SUBMISSION, PROCESSING AND CONSIDERATION OF ENTRIES, THE TICKET BALLOT PROCESS, THE SELECTION AND NOTIFICATION OF SUCCESSFUL APPLICANTS AND THE ALLOCATION OF TICKETS PURSUANT TO THE TICKET BALLOT PROCESS. EACH APPLICANT AGREES THAT NO CLAIM, COMPLAINT OR PROCEEDING WILL BE BROUGHT IN RELATION TO THE FOREGOING.

44.	EACH APPLICANT SHALL INDEMNIFY AND HOLD IBC, THE ICC, THE OFFICIAL TICKETING AGENTS, THE HOST AND ALL THE TOURNAMENT ORGANISING ENTITIES, LOC, AUTHORISED PERSONS HARMLESS FROM AND AGAINST ALL LOSS, DAMAGES AND LIABILITIES, INCLUDING (WITHOUT LIMITATION) BODILY OR MENTAL HARM, PERSONAL PROPERTY DAMAGE OR LOSS, LOSS OF PROFIT, BUSINESS OR OPPORTUNITY, INDIRECT OR CONSEQUENTIAL LOSS, SPECIAL DAMAGES OR ANY OTHER LOSS AND/OR HARM HOWSOEVER ARISING (INCLUDING BUT NOT LIMITED TO THE COSTS OF ENFORCEMENT OR ATTEMPTED ENFORCEMENT OF THESE BALLOT TERMS), SUFFERED OR INCURRED BY ANY OF THEM IN CONNECTION WITH, RESULTING FROM, OR ARISING OUT OF, A BREACH BY ANY APPLICANT OF ANY OF THESE BALLOT TERMS.

45.	These Ballot Terms have been drafted in the English language. In the case of any conflict or ambiguity between the English version of these Ballot Terms and any translation of them into any other language, the English version of these Ballot Terms will prevail.

46.	IBC reserves the right to make amendments to these Ballot Terms from time to time at IBC’s sole discretion and without notice.

47.	These Ballot Terms and any dispute or claim arising out of or in connection with these Ballot Terms (including, without limitation, any dispute or claim relating to non-contractual obligations) shall be governed by and interpreted in accordance with English law and any dispute (including, without limitation, any non-contractual dispute or claim) arising from or in connection with these Ballot Terms shall be submitted to the non-exclusive jurisdiction of the English courts. Notwithstanding the foregoing, the Organiser reserves the right to pursue any legal proceedings in a competent court in the defendant's domicile, which proceedings shall be governed by and interpreted in accordance with English law. 

48.	Ticket Ballot queries and complaints must be directed through the official Tournament customer-service channels published on the Website. 

Entry into the ticket ballot is free and does not require payment at the point of registration.

Fans can submit one ballot entry per person, per match, and may enter the ballot for multiple matches across the tournament.

The ballot is not first-come, first-served, meaning fans have the opportunity to enter at any point during the ballot window without their chances being determined by how early they register.

Where demand for a fixture exceeds the available ticket allocation, access to purchase tickets will be determined through a randomised ballot process. Successful applicants will be contacted by email with information on how to access the ticket purchasing process.

The ticket ballot will remain open until 23:59 (SAST) on 21 November 2026.

Successful and unsuccessful ballot applications will be communicated via the email address that customers share during ballot registration.

 No tickets are purchased or paid for during the ballot process.

ICC Men's Cricket World Cup 2027

1. Who we are and what this notice covers

2027 Cricket World Cup NPC ("the Company", "we", "us") is the responsible party for personal information you give us when you register for and enter the ICC Men's Cricket World Cup 2027 ticket ballot (the "Ballot").

Our official ticketing provider, TicketPro Group (Pty) Ltd, runs the ballot platform and processes your information on our behalf as an operator under a written agreement.

This notice covers ballot registration, entry, the draw, results notification, payment by successful entrants and ticket delivery. Once you buy tickets, the Ticket Terms and Conditions / general CWC2027 privacy policy also applies.

We collect only what we need to run a fair ballot and issue tickets.

Examples: Full name, date of birth, ID or passport number, nationality.

Examples: Email address, mobile number, country and postal address.

Examples: Username, password (stored encrypted).

Examples: Matches and ticket categories selected, number of tickets, entry time, draw outcome.

Examples: Payment status and reference; card details are handled by the payment provider, not stored by us.

Examples: IP address, device and browser details, log data, CAPTCHA and bot-detection signals.

Examples: Queries to the contact centre, complaints, dispute records.

We do not ask for special personal information (such as health, religion or biometrics) to enter the Ballot.

How we collect it. Most information comes directly from you when you register, enter, or contact us. Technical data is collected automatically through cookies, server logs and similar tools. We may receive limited information from third parties, such as payment status from the payment provider and fraud signals from bot-protection services.

The personal information provided as part of the Ballot process will be collected and used solely for purposes related to the administration of the Ticket Ballot, ticket allocation, communication with applicants, fraud prevention, security verification, and compliance with applicable legal and regulatory requirements. By submitting an application, you confirm that the information provided is accurate and that you consent to the processing of your personal information for these purposes.

Cookies. The ballot site uses session cookies (deleted when you close your browser) and persistent cookies (kept until they expire or you delete them). Essential cookies keep you signed in and protect the ballot from bots; analytics cookies are used only if you accept them in the cookie banner.

If you don't provide it. Fields marked as required are needed to verify eligibility and run the draw. Without them we cannot accept your entry.

Your information only. You may only submit your own information, except where a parent or guardian adds a child's name (section 11). Please keep your details up to date in your account so we can reach you if you are successful.

De-identified data. We may use statistics that cannot identify you, such as entry numbers per fixture, for reporting and planning. If such data is ever combined with information that identifies you, we treat it as personal information under this notice.     CWC2027 Ticket Ballot _Privacy …

We process your information only for the purposes below, each on a lawful ground under section 11 of POPIA.

Create your account and record your ballot entry

Lawful basis: Performance of the ballot terms you accept.

Run the draw and notify you of the result

Lawful basis: Performance of the ballot terms.

Take payment and issue tickets to successful entrants

Verify identity and eligibility, including host-nation allocations

Lawful basis: Performance of the ballot terms; legitimate interest in a fair ballot.

Detect duplicate, bot and fraudulent entries

Lawful basis: Legitimate interest in ballot integrity.

Lawful basis: Legitimate interest; performance of the ballot terms.

Stadium safety, access control and ticket-resale protection

Lawful basis: Legitimate interest; legal obligations.

Meet legal, tax, audit and regulatory duties

Send marketing about CWC2027, and share your details with Cricket South Africa, the ICC, the IBC or partners if you choose

Lawful basis: Your consent (see section 7).

We will not use your information for an unrelated purpose without telling you and, where required, asking for your consent.     CWC2027 Ticket Ballot _Privacy …

The draw is a random computer selection among valid entries; your personal characteristics do not affect your chances.

Before the draw, we run automated and manual checks to remove duplicate, bot or fraudulent entries. An entry flagged by these checks is reviewed by a person before it is disqualified.

Under section 71 of POPIA, you may ask us to explain a result and make representations about it. Contact us using section 12 within [14] days of the result notification.

We never sell your personal information. We share it only with the parties below, each bound by confidentiality and data-protection terms.

Our operators may process your information only on our written instructions and may not use it for their own purposes, including their own marketing.

TicketPro Group (Pty) Ltd – ticketing provider

Information received: All ballot and account data.

Purpose: Runs the ballot platform, contact centre and ticket issuance for us.

Information received: Pseudonymised entry and draw records.

Information received: Ticket-holder name and ticket details.

Purpose: Access control and safety on matchday.

IT, hosting and fraud-prevention suppliers

Information received: Data they need to provide their service.

Purpose: Secure hosting and bot protection.

Information received: Only what the law requires.

Purpose: Owns the tournament.     CWC2027 Ticket Ballot _Privacy …

Some recipients sit outside South Africa, including the ICC (UAE), IBC (UAE), InCrowd (United Kingdom) and cloud hosting providers. Tournament co-hosts Zimbabwe and Namibia may also receive ticket-holder data for their venues.

We transfer information abroad only where section 72 of POPIA allows it: the recipient is bound by law or a binding agreement giving adequate protection, or the transfer is needed to perform the ballot terms with you. In practice we rely on one of these safeguards: a country recognised as giving adequate protection; standard data-protection clauses in our contract with the recipient; or, for US providers, certification under the EU-US Data Privacy Framework. Contact us for details of the safeguard used for a specific transfer.

Entering the Ballot does not sign you up for marketing. We send marketing only if you tick the opt-in box at registration, in line with section 69 of POPIA.

Every marketing message has an unsubscribe link, and you can also opt out in your account settings. Service messages about your entry, the draw result, payment and tickets are not marketing and will still be sent.     CWC2027 Ticket Ballot _Privacy …

We keep information only as long as we need it, then delete or de-identify it. Proposed periods, to be confirmed by legal:

Unsuccessful entries: 6 months after the tournament ends, to handle queries and audit the draw.

Successful entries and ticket records: 5 years after the transaction, for tax and financial records.

Draw and audit records: 5 years after the tournament, pseudonymised.

Contact-centre and dispute records: 3 years after the query is closed.

Security and bot-detection logs: 12 months.